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Refund and Return Policy

Effective Date: 12th August 2025

Thank you for shopping at lacha.shop. We’re dedicated to providing you with unique and lovely merchandise.

This policy explains how returns, refunds, and exchanges work in our store. By placing an order, you agree to these terms.

Requests for returns, exchanges, or refunds must be made within 7 days of the delivery date.
After 7 days, we cannot process any return or refund requests.

If your merchandise arrives damaged in transit, you must contact us within 48 hours of delivery.
You must provide clear photos or videos showing:
1. The damaged item from multiple angles.
2. The original packaging, including shipping label.
3. Any visible damage to the packaging upon arrival.
Without sufficient evidence, we cannot approve refunds or exchanges for damage claims.

Customer pays: For returns due to personal reasons (e.g., change of mind, wrong item chosen, wrong color/size).
We pay: If the return is approved because of our mistake (e.g., wrong item sent) or proven delivery damage.

Returned merchandise must be:

We reserve the right to refuse returns that do not meet these conditions.

We cannot accept returns or refunds for:

If your return/refund is approved, we can offer:

Refunds are processed within 7–10 business days after we receive and inspect the returned merchandise.

We want to ensure a fair shopping experience for everyone. Clear evidence and timely communication help us resolve issues quickly and fairly.

📧 enquiry@lacha.shop
🌐 https://lacha.shop

Last Updated: 12th August 2025